LBE Web Helpdesk 4.0.109

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is a Web browser-based help desk and problem tracking software. Using a browser, you can submit and keep track of problems, incidents, issues, software bugs, product defects, service requests, and many more.Ideal Tracker comes with a built-in configurable e-mail importer for e-mail submissions, providing configurable e-mail notification upon submission, assignment, closing, before a deadline, and many more. It also features a built-in configurable issue escalator for automatic, high priority issues, and a built-in Web server.Every page can be effortlessly customized, and user-defined fields and tables are also supported.

allows you to to manage visitor reception info in small- and medium-sized businesses and organizations. ReceptionDesk allows you to record and show tasks and memos, internal staff info, appointments, messages, current visitors, and external contact lists, as well as book visitors in and out, perform searches, create reports and statistics, and print your data.

For help desks or any type of call center. Fastly create a database to manage and track requests made by clients. Effortlessly search the database of past problems and solutions. Output your data to reports, html pages or export to other software. Request Tracker is a database system that allows you to to store and fetch all pertinent info about client requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge clients for the requests you handle, Request Tracker will let you to calculate charges, print bills and track payments.

Full-featured IT helpdesk and facilities management system provides an extensive set of tools - automates tasks such as tracking, reporting inventory, purchase orders, requests, emails. Highly customisable. IT helpdesk management facility for all service requests - register, allocate to support groups, schedule for completion, update or close, see closed requests, enter activities against open requests, print hard copy worksheets for any request, inventory items and sub-items, user access to open and closed service requests, requisitions, purchase orders and inventory, empowers users and reduces workload on helpdesk and support personnel, any number of users can report their own problems by the user access module, show continually refreshing list of service requests by user selection parameters on any workstation, call and event scheduling and escalation, periodic scanning of calls and events against parameters, user-defined escalation time frames, automatic user notification on thresholds and triggers via electronic mail, track hardware and software, maintain inventory item profiles, maintain product database, track service contracts, administer purchase requisitions, approve requisitions booked against purchase order(s), maintain budget break-downs for proposed purchases, raise orders and track deliveries, spread purchases across more than one budgets, book deliveries directly into inventory, reports and business graphics, route reports via email, export reports as data, documents and spreadsheets

provides a complete fault logging and tracking system for technical support departments. It integrates contact and client management along with fault detailing, analysis, reporting and searching abilities.Features of TechTrack include: the ability to create and access unlimited fault logs at the same time; fault printing abilities; a search engine for locating solutions; the ability to create reports and export the data to Microsoft Excel; full support for adding your own products, operating systems, hardware and many more; the ability to transfer faults between engineers; automated warnings with important client and contract info; and a entirely configurable user interface.TechTrack allows clients to integrate with the system using an e-mail interface feature. It supports more than one databases, configurations and fault-numbering schemes. More than one instances of the software can be run at the same time.

is a full-featured client tracking system developed specially for software developers. TrackDesk provides a tightly integrated system for client tracking, support logging, help desk management, invoicing, licensing, registration coding and many more. TrackDesk uses a standard Microsoft Outlook style interface and is written with Delphi 4 using native components. It utilizes xBase compatible databases and high capacity, high performance multi-user databases. Client/server options are available for larger networks. TrackDesk comes with ActiveX and native Delphi registration components, and the registration codes use a secure four stage encryption. It allows you to to import and export files in standard ASCII CSV (comma delimited) format. Features of TrackDesk include: support for more than one database folders of each type; the ability to keep track of individual persons within a client company; automatic date, time and user name stamping for each entry; a reminder date for each entry automatically highlighted in red; an unlimited notes section for each entry; the ability to track product serial numbers and quantity on hand; the ability to produce custom reports; and support for an integrated full text search of all databases. Other features of TrackDesk include: multiple-user security options for each area; a product database with a version history list; a help desk knowledgebase; the ability to automatically create help desk items from support; separate contact databases; the ability to effortlessly turn contacts into clients; an integrated e-mail system; and a newsletter database that supports bulk e-mailing.TrackDesk also gives you the ability to: authenticate registration codes by e-mail or telephone; register, renew, or alter LAN users remotely; and create imbedded registration files to distribute with your applications.

is an easy help desk system that allows users enter their own problems by a Web browser. Once the user submits their problem, Web Help Desk e-mails the proper people with the request. Once the proper people are contacted, they can fix the problem and close the request. Anybody can search closed requests for past problems.

is a help desk software developed for intranet or LAN use. Help Desk is a Microsoft Access software that allows you to track unresolved issues, histories, problem areas, and assignments. It also allows you to create a custom knowledge base on the basis of info stored in your help requests. You can send work orders to Microsoft Outlook job lists, send messages by Word, and output statistics to Excel.

Acacia help desk allows you to to log support calls and jobs.. Acacia help desk software is a Microsoft windows desktop software package that allows you to to log support calls and jobs for anything ranging from help desks to problem tracking with products and services.

Bankoi Web Help Desk Software is a entirely featured browser based helpdesk/email management software developed to streamline the operation of managing emails or support requests. Bankoi Helpdesk Software is a entirely featured browser based helpdesk/email management software developed to streamline the operation of managing emails or support requests, with built in tracking and response logging it is an ideal solution for companies with one or more members of staff or for those who want to organise client support.

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