Razordesk helpdesk 3U 3.1.10

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ManageEngine ServiceDesk Plus is a web-based, easy to use Help Desk and Asset Management software whose features include software license tracking, contract management, purchase management and knowledge management functionalities. ManageEngine ServiceDesk Plus is a web-based, easy to use Help Desk and Asset Management software whose features include contract managenent, purchasing and knowledge management functionalities. By integrating Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one low-cost, easy to use package, ServiceDesk Plus gives you the ability to better productivity of your IT Service team and keep your end-users happy. ServiceDesk Plus enables end-users to submit tickets via an online web form or by email. It automates several key workflow tasks such as case routing, acknowledging requester, technician notification and handling of SLA rules. It comes with a Solutions module that allows you to to document best practices and solutions to common problems in an online knowledge base.

ManageEngine SupportCenter Plus is a complete web based Client Service & Support Software offering Trouble Ticketing, Account & Contact Management, SLA Management & Knowledge base in one low-cost, easy to use package for superior Client Support. ManageEngine SupportCenter Plus is a 100% web based Client Service and Support Software that offers Trouble Ticketing, Account & Contact Management, SLA Management and Knowledge base in one low-cost, easy to use package. It helps you track and resolve client issues fastly, thereby delivering superior client support and taking client satisfaction to the next level.Trouble Ticketing Automatically convert the emails sent to Help Desk into trouble tickets or enable your end users to submit support requests (trouble tickets) from anywhere, anytime using just a browser.

Run more than one Remote Desktops inside one window with a tabbed interface. Using a connection manager you can arrange your remote desktop connection settings logically according to how you work. Developed for IT Support Professionals. Run more than one Remote Desktop Connections inside one window with a tabbed interface. Using a connection manager you can arrange your remote desktop connection settings logically according to how you work. Developed for IT Support Professionals who regularly connect to several servers, using Remote Desktop, for management and administration purposes. MuRD adds a connection manager and tabbed window interface for working with more than one connection.

Client Relationship Management Solution , Email Tracking / Incident Management, Staff logins with role based security, Timesheet management and reporting , Any languages and double-byte character sets , Comprehensive issue tracking systems. Whether you are a webmaster of a private web site, or the HR Manager for an international company, Global Site Support will save you enormous time and costs when managing client communication and support.

ihelpcenter is the next level Web based service that allows you to to remote control your office PC or network from any Internet-connected computer include wireless PDA even if both sides behind firewall. ihelpcenter is the next level Web based service that allows you to to remote control your office PC or network from any Internet-connected computer include wireless PDA even if both sides behind firewall. You don't need open any port on your office firewall,integrate your exist network security. Access to your PC and network resource(email, softwares,share drivers) from anywhere.Log off your PC when you left office, log on your PC at ihelpcenter.com. The quick, easy and secure way to access your PC when you travel.

With LIVECHAT ContactCenter your clients will be able to contact you on demand. Your will be able to learn their needs and give them with appropriate info, that can help with the sales. LIVECHAT ContactCenter is a software for client support online. It enables real time chat with web site visitors or other operators. Visitor can select when to ask for assistance just by clicking the invitation button located on your web site to open chat window. It does not require any install on clients side. This kind of internet communication channel is much more interactive and efficient than email and costs your clients nothing. ContactCenter contains a conjugated feature - Business Instant Messenger mode, called LIVECHAT Communicator. It is a corporate internal communication channel, formed in shape of popular buddy list, but that is where the similarity to popular free Instant messengers ends. Business communicator is a secure channel, all data is encrypted with 128 key bit. All contacts and chats are collected and stored in a centralized knowledgebase, so you can control the network and data flow. Internal communication costs decrease, because your employees do not have to use telephone to communicate with ach other. You can also establish a conference between few employees. It is all in real- time, so there are no delays in exchanging data. ContactCenter is a solution for companies willing to better online services, client support and increase sales.

Do receive lots of e-mail? You need ReplyButler! Your private Butler prewrites the addressing in the mails, administrates your text modules and sorts your e-mails into folders. Try it now! How often did you type "Dear Mrs. ..." and added a few words that were almost always the same? Why bother with such repetitive job? We don't and you shouldn't either Thats why we created the ReplyButler, an add-on for Microsoft Oulook that saves you from a lot of boring typing (and typos). Directly after the first click on the Outlook-Button "Reply" it gets clear how easy this is. ReplyButler automatically detect the name, the language and the style of the mail and creates a matching answer. It's astonishing how reliable the software does this and creates an ideal answer. (Depending on the situation with his first or last name and of course with a matching greeting phrase.) The next feature is great for everybody who uses Microsoft Outlook at work. Especially here you often have very similar situations that require the same e-mails (e.g. "thank you for you inquiry..."). You can store these textmodules in ReplyButler that makes it very easy to organize them and later use them in other e-mails.

Collaborate on helpdesk tickets in Outlook. Auto-create tickets from email. Describe problems using attached files and rich text. Categorize tickets on the basis of configurable lists of problem types. Receive info from the Outlook contacts or the GAL. Collaborate on helpdesk tickets in Outlook. Auto-create tickets from email. Describe problems using attached files and rich text. Categorize tickets on the basis of configurable lists of problem types. Receive info from the Outlook contacts or the GAL. Open tickets are stored both in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be re-created in Outlook if needed. Mail conversations can be tracked. Report generator on the basis of MS Excel allows you to to create and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to let building any kind of custom reports or additions to the tables.Outlook form can be customized free of charge. VB 6 and dhtml source code available for purchase if further customizations are needed.

Windows Network Management and Checking System. This allows you to to manage or monitor workstations from behind firewalls. The system can analyze a workstation, Remote control, Edit Files & registry, Remove Startup entries and much more. LabTech is a one of a kind solution that integrates remote technical support with inventory and client management. With over 100 built-in commands and a file/registry editor your clients won't even know that you are fixing their computer. Help them interactively by connecting directly to their computer or see screen captures of their desktop. Never be left wondering if the new software will run on the clients PCs with complete inventory you will know that computers need upgrading and exactly what needs to be done. Track problems and give a 24/7 helpdesk with an email powered support ticketing system. Be alerted to problems, changes in client computers and when maintenance needs to be preformed before your clients call with the remote agents. Complete technician management with per client permissions command history, shared hyperlinks and timesheets. All of this in an easy to use package that uses very little bandwitdh, is very secure and require no configuration of routers or firewalls.

AccessAble Help Desk Client Server Edition provides technicians a full featured windows software with plenty of reporting options. Users can request support or see the status of their requests with just a web browser. A comprehensive windows and web-based help desk system. Utilizes MS SQL Server on the back end. Effortlessly record, update, and report on support requests and inventory data. The web interface is made of a combination of .asp and .html tempates. Both the windows and web applications are included in the site license. Registered users receive extra web styles.

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