ReplyButler 1.20

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With LIVECHAT ContactCenter your clients will be able to contact you on demand. Your will be able to learn their needs and give them with appropriate info, that can help with the sales. LIVECHAT ContactCenter is a software for client support online. It enables real time chat with web site visitors or other operators. Visitor can select when to ask for assistance just by clicking the invitation button located on your web site to open chat window. It does not require any install on clients side. This kind of internet communication channel is much more interactive and efficient than email and costs your clients nothing. ContactCenter contains a conjugated feature - Business Instant Messenger mode, called LIVECHAT Communicator. It is a corporate internal communication channel, formed in shape of popular buddy list, but that is where the similarity to popular free Instant messengers ends. Business communicator is a secure channel, all data is encrypted with 128 key bit. All contacts and chats are collected and stored in a centralized knowledgebase, so you can control the network and data flow. Internal communication costs decrease, because your employees do not have to use telephone to communicate with ach other. You can also establish a conference between few employees. It is all in real- time, so there are no delays in exchanging data. ContactCenter is a solution for companies willing to better online services, client support and increase sales.

Collaborate on helpdesk tickets in Outlook. Auto-create tickets from email. Describe problems using attached files and rich text. Categorize tickets on the basis of configurable lists of problem types. Receive info from the Outlook contacts or the GAL. Collaborate on helpdesk tickets in Outlook. Auto-create tickets from email. Describe problems using attached files and rich text. Categorize tickets on the basis of configurable lists of problem types. Receive info from the Outlook contacts or the GAL. Open tickets are stored both in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be re-created in Outlook if needed. Mail conversations can be tracked. Report generator on the basis of MS Excel allows you to to create and share custom reports with co-workers as well as export reports to MS Excel. Databases are open to let building any kind of custom reports or additions to the tables.Outlook form can be customized free of charge. VB 6 and dhtml source code available for purchase if further customizations are needed.

Windows Network Management and Checking System. This allows you to to manage or monitor workstations from behind firewalls. The system can analyze a workstation, Remote control, Edit Files & registry, Remove Startup entries and much more. LabTech is a one of a kind solution that integrates remote technical support with inventory and client management. With over 100 built-in commands and a file/registry editor your clients won't even know that you are fixing their computer. Help them interactively by connecting directly to their computer or see screen captures of their desktop. Never be left wondering if the new software will run on the clients PCs with complete inventory you will know that computers need upgrading and exactly what needs to be done. Track problems and give a 24/7 helpdesk with an email powered support ticketing system. Be alerted to problems, changes in client computers and when maintenance needs to be preformed before your clients call with the remote agents. Complete technician management with per client permissions command history, shared hyperlinks and timesheets. All of this in an easy to use package that uses very little bandwitdh, is very secure and require no configuration of routers or firewalls.

AccessAble Help Desk Client Server Edition provides technicians a full featured windows software with plenty of reporting options. Users can request support or see the status of their requests with just a web browser. A comprehensive windows and web-based help desk system. Utilizes MS SQL Server on the back end. Effortlessly record, update, and report on support requests and inventory data. The web interface is made of a combination of .asp and .html tempates. Both the windows and web applications are included in the site license. Registered users receive extra web styles.

Been There, Done That! is an affordable IT help desk software. Fastly and effortlessly record, update, search and report on users, their computers, software, peripherals and their problems. This version adds integrated charts and backup and restore. Been There, Done That is an affordable help desk software developed for the poor, overworked IT support person on a tight budget. The attractive and easy to learn interface makes it easy to record info about your users, their computers, peripherals, software and their problems. Now comes with a number of charts and graphs to give you insight into your help desk operations. A backup and restore feature was also added in this release. The user interface has also been updated.

MGCS version 2006 comes with a simple to use desktop software, with a redesigned web interface and new Pocket PC applet. All three components can work together and are included in the license price. Ideal for one user or small support staff.  MGCS may be just for what you are looking for if you want an easy client support software with an optional web interface. The windows software allows you to effortlessly report and search client contact info. The web interface will let your clients to submit requests via browser and staff can also update info via the browser. Pocket PC applet rounds out the software and can be great to carry your data into meetings, on plane trips.... There are no hidden costs as one license covers as several users as you like at your location for all 3 components: desktop, web and pocket pc. Try the entirely functional 30 day trial version.

Affordable, easy to user, multiuser ready windows based client support software with user logins and procedure security. QUAD Help Desk Pro Edition 2006 is easy enough to receive installed and in operation on your lunch hour. No per user charges.  QUAD Help Desk Pro Edition 2006 was developed for those who want an easy and affordable windows software to let staff record, update and report on callers and calls from those callers. User login and procedure security let you restrict staff to only those calls assigned to them. You can see, edit and report on all calls. This version adds a visual report builder, some graphical reports, and improved importing capabilties. You don't need to hire a consultant to receive a mulituser capable windows based software up and running. Sold only as a site license there are no extra per user costs, no annual maintenance fees. Easy, efficient, efficient, affordable and ready to user.

A comprehensive IT Help Desk software that makes it easy to record, update and report on Users, Support Requests, Computers, Software, Peripherals and many more. Very intuitive and easy to filter, query and report on data. Web interface included.  A comprehensive IT Help Desk software that makes it easy to record, update and report on Users, Support Requests, Computers, Software, Peripherals and many more. Very intuitive and easy to filter, query and report on data. Web interface included. This release comes with new and improved user interface and Report Builder to supplement the Report Wizard. Output reports to PDF files for easy emailing as attachments. No per user charges. A Microsoft Access format .mdb on the backend insures you can even user 3rd party reporting software, but with the built in ability to customize reports and output to .csv or Microsoft Excel you probably won't need to use other reporting software. Site license comes with both the Windows software and optional web interface for unlimited users.

MailManager is the leading Open Source Email Response Management product. It is used by thousands of people in call centers, business and government to help teams deal with large volumes of email to organizational addresses such as info@example.com. MailManager is the leading Open Source Email Response Management product. It is used by thousands of people in call centers, businesses, education and government. It helps teams to deal with large volumes of email to organizational addresses such as info@example.com, sales@example.com or support@example.com. It provides reporting tools, an email search engine and tools for answering email fastly using standard templates and attachments.

LogOnMyPC is the next level Web based service that allows you to to remote control your office PC or network from any Internet-connected computer include wireless PDA even if both sides behind firewall. LogOnMyPC is the next level Web based service that allows you to to remote control your office PC or network from any Internet-connected computer include wireless PDA even if both sides behind firewall. You don't need open any port on your office firewall,integrate your exist network security. Access to your PC and network resource(email, softwares,share drivers) from anywhere.Log off your PC when you left office, log on your PC at LogOnMyPC.com. The quick, easy and secure way to access your PC when you travel.

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